Empathy in a nutshell.
You can learn through coaching, workshops, books, or from a trusted role model, but it is like a muscle that needs to be trained constantly in order to perform at its best.
What can help you bring more empathy to the way you do business? Being open to change, embracing that adaptive mindset, and showing resilience are all signs of empathy. Understand, too, that empathy needs to be built over time. It is part of an ongoing structural change to your business model and organizational structure. Acknowledge that it is a process that will work tremendously well in some fields and keep on failing in others.
Empathy takes time and vulnerability as it makes you realize you are biased.